Lahore · PakistanWhatsApp agents in Urdu, Roman Urdu and English
An AI automation company in Lahore
Nextal Solutions builds WhatsApp AI agents and order automation for Lahore businesses to the standard of our US, UK and Gulf work. Agents reply in Urdu, Roman Urdu and English, cash on delivery orders are confirmed before they ship, and workflows are mapped at our Gulberg 3 office.
What should we automate?
Pick any that apply and WhatsApp opens with them written in.
By Nad, founder of Nextal Solutions · Updated
The short answer
Nextal Solutions is an AI automation company in Lahore, with an office in Gulberg 3, that builds WhatsApp AI agents and back-office automation for Pakistani businesses. Agents answer and take orders in Urdu, Roman Urdu and English, cash on delivery orders are confirmed before they ship, and every system runs in your company's name.
Your business
AI assistant · replies instantly
Assalam o alaikum! Aap ka order #4821, 2 kurtay, cash on delivery, DHA Phase 5 ke liye tayyar hai. Confirm kar dein?
Ji confirm, lekin kal shaam ke baad deliver karein
Done! Order confirm ho gaya, delivery kal shaam ke baad. Tracking link isi chat mein aa jayega.
- Order marked confirmed
- Courier booked with the delivery note
- Tracking link scheduled on WhatsApp
01 · What it does
What can AI automation do for a Lahore business?
It takes the work that fills your team's day and runs it without anyone retyping an order. For most businesses here that starts on WhatsApp: answering price and stock questions, taking the order, confirming cash on delivery orders, booking the courier and sending the tracking link.
Cash on delivery is usually the first job worth automating. An order that ships without the customer confirming can come back as a return you still pay the courier for. So the agent messages every new order on WhatsApp, books the courier only after the customer confirms, and passes any change or cancellation to your team with the chat attached. Your team handles the exceptions, not the routine.
Aap ka order tayyar hai. Confirm kar dein?
Customer confirms
Courier booked, tracking link sent
Changes or cancels
Passed to your team with the chat
No courier booked until the customer confirms.
02 · Languages
Can the agent reply in Urdu and Roman Urdu?
Yes, and in the mix customers actually type. The same question arrives in Urdu script, in Roman Urdu with three spellings of the same word, and in English with Urdu in between. The agent works out the request and replies in the language the customer used.
Before launch we test it on real chats from your business, including the spellings your customers use. We also set what it must never answer on its own: refunds, complaints and anything about money already paid go to a person, with the conversation attached.
- English
Can I get an appointment tomorrow evening?
- Roman Urdu
Kal shaam ka appointment mil sakta hai?
- Urdu
کیا کل شام کا اپوائنٹمنٹ مل سکتا ہے؟
- Mixed
Kal evening ka slot available hai?
Replies in the language the customer used
03 · Running cost
What does WhatsApp automation cost to run in Pakistan?
There are two running costs, and we size both with you before launch. Meta charges per message on the WhatsApp Business Platform, at rates set by the country code of the customer's number, and Pakistan has its own line on Meta's rate card. Each business number gets 1,000 free service messages a month, and chats that start from a click-to-WhatsApp ad open a free window.
The second is the AI model that reads and writes replies, billed by usage. We keep it to the steps that need it: confirmations, tracking links and reminders are fixed templates, and the model only handles free-text questions. Your care plan states a monthly usage cap, so the bill holds no surprises.
Meta bills per message
- MarketingTemplatePakistan rate
- UtilityTemplatePakistan rate
- AuthenticationTemplatePakistan rate
- Service repliesFree text1,000 free a month
Service replies after the first 1,000: Pakistan rate
Chats from a click-to-WhatsApp ad open a free window
AI model, billed by usage
A monthly usage cap written into your care plan.
04 · Payments
Can it match payments to orders?
Yes, and it is usually a manual job today. Customers pay by JazzCash, Easypaisa, card or bank transfer through Raast, the State Bank of Pakistan's instant payment system, then send a screenshot on WhatsApp. Someone checks each screenshot against the statement and marks the order paid.
Automation reads the payment confirmations and statement lines, matches each one to an open order by amount, reference and time, and marks it paid. A screenshot alone never marks an order paid. Anything that does not match exactly, such as a part payment or a missing reference, goes to a short list for your accounts person to check.
Payments in, orders open
Amount, reference, time- JazzCash Order #4821ref 7Q2K · 14:05 Matched
- Raast Order #4830ref RX88 · 14:12 Matched
- Bank transfer Two possible ordersno reference To check
- Screenshot Not proof on its ownsent on WhatsApp Waits
Marked paid only when a statement line matches.
05 · Systems
Which systems can it connect to?
The ones you already run: WhatsApp Business, Shopify or WooCommerce, Odoo or Zoho, Google Sheets, your courier's booking system where it offers an API, and your accounts or point of sale software. Every order, customer and payment ends up in one record your team can trust, instead of three spreadsheets.
If you are registered for sales tax, FBR requires your point of sale or ERP to connect to FBR through a licensed integrator, and PRAL offers that integration free on request. We are not a licensed integrator. We make sure every automated order reaches your invoicing system complete, so the integrator only has one system to connect.
- Shopify or WooCommerce
- Odoo or Zoho
Your CRM
One record per customer
- Courier
- Google Sheets
- Point of sale
06 · Workshop
Can we map our processes with you in person?
Yes, at our office in Gulberg 3. Bring whoever answers WhatsApp, whoever books couriers and whoever closes the day's accounts. In one working session we time each task, from the first message to the payment landing, and pick the one that costs the most hours to automate first.
You leave with a written scope for that first workflow: what the automation does, what it hands to a person, the systems it touches, its running costs and a fixed price, agreed before any work starts. Businesses in Karachi, Islamabad and other cities run the same session with us on video.
Nextal Solutions
Office 617, Al Hafeez Executive, Gulberg 3, Lahore
- In person: Scoping, workshops and reviews in Lahore
- On video: Karachi, Islamabad and other cities
- On WhatsApp: Day to day, for everyone
Same scope, reports and ownership terms as our international clients.
Process
How the build runs
Six steps from a mapping session in Gulberg to an automation your team trusts.
- 01MapA session at our Gulberg office or on video, timing each task your team repeats.
- 02Pick oneThe workflow that costs the most hours, scoped in writing with a fixed price.
- 03AccountsWhatsApp, AI model and tool accounts opened in your company's name.
- 04BuildInside your WhatsApp, store and accounts systems, with a weekly written report.
- 05TestOn real chats in Urdu, Roman Urdu and English, and on last month's orders.
- 06RunAlongside your team first, every step logged, then a monthly care plan or a handover.
Visit us
Our office in Gulberg 3, Lahore
Scoping sessions, workshops and reviews can happen in person. Message us first so the right person is there.
Nextal Solutions
Office 617, Al Hafeez Executive, Gulberg 3, Lahore, Punjab, Pakistan
FAQ
Questions from Pakistani businesses
Still unsure? Ask on a 30-minute call, with no obligation.
Which WhatsApp number do we need?
One connected to Meta's WhatsApp Business Platform, which lets an agent reply automatically and pass chats to your team. We connect the number your customers already message or set up a new one, in your company's name, and plan the switch with you before launch.
Will the AI make mistakes with customers?
It can, so we design for it. It answers only from your product list, prices and policies, hands anything about refunds, complaints or money already paid to a person, and logs every conversation for review. We test it on your own past chats before it talks to a customer.
How long does a first automation take?
Most first workflows, such as cash on delivery confirmation or a WhatsApp agent for common questions, take two to four weeks from an agreed scope. Your written scope gives the dates.
Do we need to change our software?
Usually not. We automate around the systems you run. If one has no way to connect, such as an old desktop accounts package, we say so in the scope and suggest the smallest change that works.
Can it work with our FBR invoicing?
It can feed it. FBR says electronic invoicing is mandatory for registered persons and runs through a licensed integrator, with PRAL offering integration free on request. We pass complete orders to your invoicing system, and the licensed integrator connects that system to FBR.
Who owns the automation?
You do. The WhatsApp number, the AI model account, the workflows and the data sit in your company's accounts, with our access added as a user you can remove.
Do you only work with businesses in Lahore?
No. Lahore businesses can meet us at the office, and businesses elsewhere in Pakistan work with us on video and WhatsApp, with the same written scope, weekly reports and ownership terms.
Why choose a Lahore company that builds for international clients?
Because you get the process US, UK and Gulf clients pay for: a written scope, weekly written reports, testing on real data before launch and every account in your name. Nothing is a cut-down version for the local market.
Services behind this page
The services and guides this page draws on
Service
AI Workflow AutomationMove data and trigger actions across your tools, automatically
Service
AI Agent DevelopmentSupport and sales agents that resolve, not deflect
Lahore
Web Development in LahoreNextal Solutions builds websites and online stores in Lahore to the standard of our US, UK and Gulf work, with JazzCash, Easypaisa and Raast at checkout.
Industry
E-commerce: AI, search and webRevenue systems for online stores, from traffic to repeat purchase
Free tool
Automation ROI CalculatorEstimate the hours and payroll that automating a workflow could save.
Let's talk about what AI can do for your business
A 30-minute call. We'll tell you honestly what's worth automating, where you stand in AI search, and what we'd do first, whether or not you hire us.
We reply within 1 business day.